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Privacy Policy

PRIVACY POLICY: 

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at www.yonodriver.com, or the Yono Driver  mobile application (collectively, “Yono Driver Platform”) made available by Yono Stay Private Limited (“Yono Driver”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at 316, VIP Nagar Colony, Kolkata – 700100, WB.

Yono Driver is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website/Application, and then you can be assured that it will only be used in accordance with this privacy statement?

Yono Driver may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We require the customer information and location data you share with us to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For fulfilment of the service requested and Internal record keeping.
  • For easy navigation of our drivers to your location (using Google maps API - refer: Google privacy policy)
  • For improving our products and
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or mobile number which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • Yono Driver may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any
  • We use your email ID for sending any transactional messages, receipts and occasional promotional communication from Yono
  • We use your phone number to verify your identity, connect you to our drivers and for communication between Yono Driver, Our Partners and
  • We use your location info as provided by you through the Yono Driver mobile application or website to find nearest drivers, calculate your fare and other related activities.
  • We use your phone's IMEI number, as provided by you, to identify your device uniquely in our system, to help us diagnose any issues, and to prevent account fraud.
  • We use analytics tools to understand your usage of the Yono Driver App, the Yono Driver website and our services to better your experience with
  • We use financial info such as authorization of payment wallets and other forms of payment providers to help you pay online for our Any and all online transactions on Yono Driver are handled by our payment partner and secured by them with the best security measures available.
  • We store and use user generated content to make your experience seamless, to help the provide feedback, review our services and get help in relation to the usage of our services.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

WHAT WE DO WITH THE INFORMATION WE GATHER: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping; we may use the information to improve our

Services; We may periodically send promotional emails, SMSs or push notifications about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and From time to time, we may also us

your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Website/Application according to your interests.

DEBIT / CREDIT CARD DETAILS: You agree, understand and confirm that the credit card details provided by you for registering as this Website/ Application will be correct and

accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. Further, the said information will not be utilized and shared by us with any of the third parties unless required by law, regulation or court order.

HOW WE USE COOKIES: Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to

respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website/Application, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES:  Our Application /Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be

Responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Notwithstanding the above, we confirm that we shall at all times be in full compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.